Privacy / Cookie Policy
Who this privacy policy relates to: VKW Jewellery
Website addresses this policy relates to: http://www.vkwjewellery.uk also operating as https://payhip.com/VKWHandmadeJewellery
Additional Privacy Policy for Payhip.com: View the Payhip.com privacy policy here
What personal data I collect and why I collect it
Orders through Payhip.com
If you make a purchase through my online shop (hosted on Payhip.com) so that I can fulfil your order you must provide me with certain information (which you authorised Payhip to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering.
Custom Orders
You may also choose to purchase directly from me and if so you will need to provide me with your name, email address, postal address, and the details of the product that you’re ordering.
You may also supply me with additional personal information (for a custom order of jewellery, for example).
For custom orders I can also accept payment through Paypal, where by on request I will send you a Paypal invoice for either the total cost of the order including postage, or if agreed, an invoice for an initial deposit followed by a final payment which is due before the piece is sent. In this case I will use your email address, name and postal address on Paypal to generate an invoice.
No customer order details or payment information is collected or stored on this site – all orders are through the third party providers listed above.
Contact forms
If you choose to contact me through the contact form on this site please be aware that I keep contact form submissions for a minimum period of 3 months for customer service purposes, but I do not use the information submitted for marketing purposes.
Newsletters
I send out occasional newsletters to visitors who have explicitly requested them. Sign ups for these newsletters are handled by Mailchimp and can be unsubscribed from at any time.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
This website uses Google Analytics to track website traffic as well as Payhips own analytic software. Collected data is processed in such a way that visitors cannot be identified.
Website traffic data is transmitted to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google here.
This website also uses interfaces with social media sites such as Facebook, LinkedIn, Twitter and others. If you choose to “like” or “share” information from this website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other Personal Information.
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers.
I engage certain trusted third parties to perform functions and provide services to my website, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers.
If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws.
I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Service Providers include:
Google: For the capture of anonymous analytical data
Mailchimp: For providing newsletters, product registration sign ups and requested email marketing content.
Royal Mail: For sending orders to you.
Payhip: For Receiving Orders and Payment processing
Paypal: For invoicing and collecting payment for orders.
How long I retain your data
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
If you leave a comment on the website, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access.
You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete.
You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object.
You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain
If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
If you have an account on this site you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you.
This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Contact information
For purposes of EU data protection law, I, Vic Wilkshire, am the data controller of your personal information. If you have any questions or concerns, you may contact me at privacy [@] handmadeinenglandjewellery.uk.
Alternately, you may mail me at:
VKW Jewellery, Suite 40393, PO Box 6945, Rathbone Square, Fitzrovia, London W1A 6US
Please note this is NOT a returns address, please contact me to find out where you should send any returns.
Cookies
All Cookies on this site are administered by Payhip.com - you can view their own privacy policy here
What are your choices regarding cookies
If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
- For the Chrome web browser, please visit this page from Google: https://support.google.com/accounts/answer/32050
- For the Internet Explorer web browser, please visit this page from Microsoft: http://support.microsoft.com/kb/278835
- For the Firefox web browser, please visit this page from Mozilla: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
- For the Safari web browser, please visit this page from Apple: https://support.apple.com/kb/PH21411?locale=en_US
- For any other web browser, please visit your web browser’s official web pages.
Where can you find more information about cookies
You can learn more about cookies and the following third-party websites:
- AllAboutCookies: http://www.allaboutcookies.org/
- Network Advertising Initiative: http://www.networkadvertising.org/
